2018 Frost & Sullivan Asia Pacific Best Practices Awards

27 Nov 2018 | Shangri-La Hotel Singapore

About the 2018 Frost & Sullivan Asia Pacific Best Practices Awards

Held annually in Singapore, the Awards program recognizes best-in-class companies in Asia Pacific. This program has identified many outstanding companies from the Automotive, Energy, Building & Environment industries to the Healthcare, Information Communication Technologies and Logistics sectors in Asia Pacific.

Awards Overview

Frost & Sullivan, founded in 1961, has more than 40 global offices with more than 1,800 industry consultants, market research analysts, technology analysts and economists, monitoring close to 250,000 companies in 300 industries. We are a growth partnership company focused on helping our clients achieve transformational growth as they work through an economic environment dominated by accelerating change, increasing risk and the powerful disruptive impact of the conversion of new business models, disruptive technologies and mega trends on their industry.

Frost & Sullivan Excellence Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

Frost & Sullivan's intent is to help drive innovation, excellence and a positive change in the global economy by recognizing best-in-class products, companies and individuals.



Awards Program

Frost & Sullivan Excellence Awards program identifies exemplary achievements within a multitude of industries and functional disciplines in a variety of regional and global markets.
In Asia Pacific, the Awards program has been running since 2003. To recognize the outstanding performance and achievement of companies, Frost & Sullivan honor companies across various industries to gather together and celebrate at the Awards ceremony.

  • 1. Asia Pacific Excellence Awards – Held annually in Singapore, the Awards program recognizes best-in-class companies in Asia Pacific. This program has identified many outstanding companies from the Automotive, Energy, Building & Environment industries to the Healthcare, Information Communication Technologies and Logistics sectors in Asia Pacific.
  • 2. Philippines Excellence Awards - The Frost & Sullivan Philippines Excellence Awards is now in its 6th consecutive year and seeks to recognize companies and individuals that have pushed the boundaries of excellence - rising above the competition and demonstrating outstanding performance in the Philippines market.
  • 3. Asia Pacific ICT Awards - Founded in 2004, the Asia Pacific ICT Awards, held annually in Singapore is celebrating its 13th year this year. This Awards program acknowledges companies that excel in their business segments, and their efforts to improve the industry as a whole.
  • 4. Australia Excellence Awards – Founded in 2006, The Frost & Sullivan Excellence Awards is now in its 12th consecutive year and seeks to recognize companies and individuals that have pushed the boundaries of excellence - rising above the competition and demonstrating outstanding performance in the Australian market
  • 5. Thailand Excellence Awards - The Frost & Sullivan Thailand Excellence Awards is now in its sixth consecutive year and recognises outstanding performance in the Thailand market.
  • 6. Malaysia Excellence Awards - First founded in 2005, the Malaysia Awards program began as the Malaysia Telecoms Awards. In 2010, the Awards program was expanded to include other prominent companies in Malaysia from other sectors. Frost & Sullivan celebrates the 13th anniversary of the Malaysia Excellence Awards this year.
  • 7. South Korea Excellence Awards – Now in its 5th year, the South Korea Awards program seeks to recognize companies that have rose above competition and demonstrated outstanding performance across various industries from the Automotive, Energy, and Healthcare categories to the Aerospace & Defense and Information Communication Technology sectors in the Korea markets.
  • 8. Indonesia Excellence Awards – Now in its 10th year, the Indonesia Awards program has identified many outstanding companies in Indonesia across various industries.
  • 9. Japan Excellence Awards - The Frost & Sullivan Japan Excellence Awards is now in its 7th consecutive year and seeks to recognize companies and individuals that have pushed the boundaries of excellence - rising above the competition and demonstrating outstanding performance in the Japan markets.
  • 10. Singapore Excellence Awards – Founded in 2013, The Frost & Sullivan Singapore Excellence Awards program seeks to recognize companies and individuals that have pushed the boundaries of excellence - rising above the competition and demonstrating outstanding performance in the Singapore market.
  • 11. Excellence in Customer Experience – Now in its third year, the Frost & Sullivan Excellence in Customer Experience program seeks to recognize companies that have pushed the boundaries of delighting their customers at every stage and in every interaction. Frost & Sullivan measures customer sentiment across various touch points and throughout the customer life cycle in various industries. It also aims to provide industry and customer insights to help companies better understand their clients.

Awards Methodology

Frost & Sullivan follows a rigorous measurement based methodology to select the nominees in each category. The following measurement parameters will be used in conducting the detailed study of each nominated company based on actual market performance indicators. Some variations on specific measurements may apply to certain categories. Base year for benchmarking study is financial year 2016.

• Revenue growth
• Market share in specific category and growth in market share
• Demonstrated leadership in new product introduction and innovation
• Breadth of products and solutions
• Major customer acquisitions
• Subscribers and growth in subscriber base
• Business/market strategy

The short listed companies are interviewed, and the analysts compare the data collected with proprietary Frost & Sullivan resources, as well as secondary research available from public sources.

Press Center

2018
27 Nov Asia’s Top Companies Recognized at the 2018 Frost & Sullivan Asia-Pacific Best Practices Awards
2017
4 Oct Asia’s Best-in-Class Companies Celebrated at the 2017 Frost & Sullivan Asia Pacific Best Practices Awards
2016
14 Oct Frost & Sullivan Hosts 9th Annual Asia-Pacific Best Practices Awards Banquet Honoring Top Companies in the Region
17 August Inaugural Excellence Awards Honoring Taiwan’s Best Companies
17 August 首届臺灣企業最佳實踐獎——表揚台灣傑出企業
2015
15 October Asia’s Best-in-Class Companies Celebrated at the 2015 Frost & Sullivan Asia Pacific Best Practices Awards
2014
16 October Asia's Top Companies celebrated for industry excellence at Frost & Sullivan 2014 Asia Pacific Best Practices Awards
2013
17 October 2013 Asia Pacific Best Practices Awards Congratulation Ads
17 October Frost & Sullivan recognizes Leading Companies at 2013 Asia Pacific Best Practices Awards
28 March Frost & Sullivan recognizes Leading Companies at 2013 Asia Pacific Best Practices Awards
2012
25 September Frost & Sullivan recognizes Leading Companies at 2012 Asia Pacific Best Practices Awards
25 September 2012 APAC Best Practices Congratulations Ad
2011
13 October Frost & Sullivan recognizes Leading Companies at 2011 Asia Pacific Best Practices Awards
2010
8 July Leading Asia Pacific Healthcare, Industrial Technologies and Transportation & Logistics companies recognized by Frost & Sullivan
18 October Exemplary Best Practices in Asia Pacific honored
2009
5 November Exemplary Best Practices in Asia Pacific honoured
2008
20 November Best practices in Asia Pacific Healthcare and ICT sectors recognised
   

 

Award Recipients

Category
Award Recipient
Country Titles
Australia Customer Contact Outsourcing Service Provider of the Year STELLAR
Cambodia Mobile Data Service Provider of the Year SMART AXIATA CO., LTD
Cambodia Mobile Service Provider of the Year SMART AXIATA CO., LTD
Indonesia Healthcare IT Company of the Year PT. QPRO SUKSES MANDIRI
Indonesia Smart City infrastructure Service Provider of the Year LINTASARTA
Excellence in Customer Experience - Telecommunications Industry Indonesia - Overall Experience PT TELEKOMUNIKASI SELULAR
Excellence in Customer Experience - Telecommunications Industry Indonesia - Online Experience PT TELEKOMUNIKASI SELULAR
Japan Managed Security Service Provider of the Year NRI SECURETECHNOLOGIES
North American Artificial Intelligence for Aging Research and Drug Development Technology Innovation Award INSILICO MEDICINE , INC. 
Philippines Contact Center System Integrator of the Year DTSI GROUP
Philippines Cloud Infrastructure Service Provider of the Year GLOBE TELECOM
Philippines Data Center Service Provider of the Year GLOBE TELECOM
Philippines Facilities Management Customer Value Leadership Award FPD ASIA PROPERTY SERVICES, INC.
Philippines Property Development Growth Excellence Leadership Award SM PRIME HOLDINGS, INC.
Singapore Data Center Competitive Strategy Innovation & Leadership Award SINGTEL
Singapore Managed Security Service Provider of the Year TRUSTWAVE, A SINGTEL COMPANY
Singapore Mobile Wallet Platform Growth Excellence Leadership Award MATCHMOVE PAY
Singapore Wholesale Colocation Data Center Service Provider of the Year KEPPEL DATA CENTRES
South Korea Managed Security Service Provider of the Year AHNLAB
Taiwan Data Center Service Provider of the Year CHUNGHWA TELECOM
Taiwan Mobile Service Provider of the Year CHUNGHWA TELECOM
Vietnam Hospital of the Year HOAN MY MEDICAL CORPORATION
China Contact Center Outsourcing Growth Excellence Leadership Award TELEPERFORMANCE CHINA
Regional Titles
Southeast Asia Unified Communications System Integrator of the Year DIMENSION DATA ASIA PACIFIC
Southeast Asia Managed Security Service Provider of the Year TRUSTWAVE, A SINGTEL COMPANY
Asia-Pacific OSS/BSS Vendor of the Year AMDOCS
Asia-Pacific Home Water Treatment Company of the Year AMWAY
Asia Pacific Outbound Systems Market Share Leadership Award ASPECT SOFTWARE (ASIA PACIFIC) PTE LTD
Asia-Pacific Contact Center Applications Growth Excellence Leadership Award ASPECT SOFTWARE (ASIA PACIFIC) PTE LTD
Asia-Pacific CRO Customer Value Leadership Award COVANCE INC
Asia Pacific Renewable Inverter Product Line Strategy Leadership Award DESTIN POWER INC
Asia-Pacific E-Commerce Logistics Service Provider of the Year DHL eCOMMERCE
Asia-Pacific Customer Experience System Integrator of the Year DIMENSION DATA ASIA PACIFIC
Asia-Pacific Demand-Side Management Growth Excellence Leadership Award GRIDWIZ, INC.
Asia Pacific Proceess Safety Systems Industry Growth Excellence Leadership Award HIMA
Asia-Pacific Self-Service Contact Centre Application Vendor of the Year HUAWEI
Asia-Pacific Telecom Equipment Vendor of the Year HUAWEI
Asia-Pacific AMI Solutions Company of the Year ITRON INC
Asia Pacific Secondary Battery Technology Innovation Award JENAX INC.
Asia Pacific Facilities Management Company of the Year JLL
Asia-Pacific Logistics Service Provider of the Year KERRY LOGISTICS NETWORK 
Asia-Pacific Road Transportation Service Provider of the Year KERRY LOGISTICS NETWORK
Asia-Pacific Omni-Channel Logistics Service Provider of the Year LF LOGISTICS
Asia-Pacific Warehouse Service Provider of the Year LF LOGISTICS
Asia-Pacific Logistics Facilities Developer of the Year MAPLETREE LOGISTICS TRUST MANAGEMENT LTD
Asia-Pacific Clinical Trial IT Solutions Provider of the Year MEDIDATA SOLUTIONS
Asia-Pacific Biotech CRO Company of the Year NOVOTECH, THE ASIA PACIFIC CRO
Asia-Pacific Cloud Contact Center Service Provider of the Year  ORANGE BUSINESS SERVICES
Asia-Pacific Cloud UC Growth Excellence Leadership Award ORANGE BUSINESS SERVICES
Asia-Pacific Data Communication Service Provider of The Year  ORANGE BUSINESS SERVICES
Asia-Pacific Liquid Chromatograph - Mass Spectrometry New product Innovation Award SHIMADZU
Asia Pacific Bottled Water Company of the Year SPRITZER
Asia-Pacific Property Development Competitive Strategy Innovation and Leadership Award SUNWAY BERHAD
Asia-Pacific Managed UC Services Provider of the Year TATA COMMUNICATIONS
Asia Pacific Smart Utility Communications Platform Company of the Year TRILLIANT HOLDINGS INC
Asia Pacific Customer Contact Optimization Solutions Vendor of the Year VERINT SYSTEMS
Global Halal Glove Company of the Year KOSSAN RUBBER INDUSTRIES BHD
Global Medical Glove Technology Innovation Award SMART GLOVE HOLDINGS
Global API Manufacturing (Oligonucleotide) Growth Excellence Leadership Award ST PHARM
Global Integrated  Drug R & D Services Competitive Strategy Innovation & Leadership Award WUXI APPTEC



Click here to view list of past recipients

Venue

Location that you'll be looking for

Event Location

  • Shangri-La Hotel Singapore
    22 Orange Grove Rd
    Singapore 258350



Contact Us

Aris Ibrahim
Best Practices
+603-560 3605
+6012-345 1834
aris.ibrahim@frost.com